Ronell N Fou

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Verified Reviewer
| map-marker Elmhurst, Illinois

Shipping inquiry

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I am Upset that I have not receive my package for over a Week now??? I have been trying to use the CHAT service = which both days have said ; CHAT is UNavailable ( its 11AM!!!)
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User's recommendation: will NOT

Carlos P Tmc

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Verified Buyer
|

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Battery does not fit

BattDepot - Battery does not fit
BattDepot - Battery does not fit - Image 2
BattDepot - Battery does not fit - Image 3
BattDepot - Battery does not fit - Image 4
BattDepot - Battery does not fit - Image 5
BattDepot - Battery does not fit - Image 6
Just got replacement battery in the mail today and it will not fit into place on My Toshiba laptop computer. The new battery does not sit down and lock into place on my laptop. The original battery fits perfectly though.
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Loss:
$32

Preferred solution: Let the company propose a solution

Bashir W

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Verified Reviewer

Ordered an Item since since September 10th 2020, expected delivery by 11th by UPS, items not delivered, Still expecting refund or replacement of item till date. 16/11/2020. T

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I will appreciate a replacement of items or refund, Having confirmed that UPS had send a resolution since 22/09/2020
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Pros:
  • Quick delivery

Preferred solution: Refund or replacement of ordered items

User's recommendation: A company of no repute

Anthony V Alm

Received the wrong product

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I ordered a replacement for my HP G60 and the one I received from you is bigger than the original
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Pros:
  • Affordable price
Cons:
  • Return policy

Preferred solution: Deliver product or service ordered

User's recommendation: I suggest that the information one the original part be sent via photo

Roger G Nni

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Verified Reviewer

Received wrong item and faulty design

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I'm one of the victims too notebook battery 50$ (wrong battery ) anti pollution mask 17$ with air valves to prevent fogging of your eye glasses. There are no valves, the filters, supposedly PM 2.5 can't possibly work the way they fit in, wearing no mask would be just as good. If this mask would have been tested it would have never made it to market. I can't be the only naive person to buy it, I'm sure Battdepot knows about this but keep selling it. I find any Chinese seller online very untrustworthy, there must be some consumer protection laws to hold them accountable Bunch of crooks
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Loss:
$95
Cons:
  • Very poor costumers service
  • Bad service - cheating

Preferred solution: Full refund

User's recommendation: I would go so far as to say, don't deal with any Chinese related sellers

Anonymous
map-marker Brazey-En-Morvan, Bourgogne-Franche-ComtΓ©

Batterie incompatible

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bonjour, j'ai bien recu la batterie Toshiba PA5108U-1BRS mais elle ne s'adapte pas Γ  mon ordinateur ( commande d'une PA5109U-1BRS). Si elle se met bien en charge par contre impossible d'allumer l'appareil mΓͺme en ajoutant l'alimentation Γ©lectrique. A noter que ma vieille batterie mΓͺme si elle ne se recharge plus me permet de fonctionner sur secteur. Il semble que l'Γ©cartement de certains contacts ne soit pas le mΓͺme. J'ai reΓ§u d'une batterie PA5108U-1BRS qui n'est pas compatible avec mon portable. Pouvez vous me l'Γ©changer et comment procΓ©der; Merci d'avance cordialement Mr Ollivier
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User's recommendation: pas de reponse du service client

Jose D Uuc

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Verified Reviewer

Do not order from them..

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BattDepot - Do not order from them..
Ordered 2 batteries from battdepot, and instead I received one battery and this items which I assume they use in their maintenance. These are propane gas bottles they posted by mail.. after contacted the customer service I received an email saying they would check but until now, almost one month later no answer, refund,or product..
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Loss:
$40
Cons:
  • Poor product
  • Bad service - cheating
  • Unethic in business

Preferred solution: Full refund

Anonymous
map-marker Shallotte, North Carolina

Horrible Customer Service

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I ordered a replacement battery, got the wrong one, and then the fun began. They made returning the battery extremely difficult and took forever after they had received it to finally issue a refund. I am pretty sure most people would have given up, which is probably what they were hoping for. It was a very frustrating experience.
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User's recommendation: Go to Amazon!

Maja G Bid

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Verified Reviewer

GOOD WAY TO WAIST PATIENCE TIME AND MONEY

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This company has a very low profile attitude towards costumers, they don't reply to the phone calls, very late and eventually to emails, when you go to their office the receptionist talks barely English and and answers as a recorded machine.

I bought a battery that was wrong because in their website was listed only the generic name of the battery so I supposed it worked for my camera as well and it didn't.

They asked 12$ if you go to pick it up yourself which I find it ridiculous and when it's the time to refund you they don't really do it and when you ask to prove it they never reply back.

Of course the only amount they give you back is the mount for the battery.

Great cheaters and awesome way to lose patience time and cash

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Loss:
$23
Pros:
  • Great prices
Cons:
  • Return policy
  • Never reply to the phone calls or email
  • Live chat online not working at all

Preferred solution: Full refund

User's recommendation: go to best buy or london drugs, not as cheap but valid costumers service

Christopher O Szl

Can't get information on the status of my order

I purchased a laptop battery, paid for it. I have yet to receive any information regarding the status of my order. I have called customer service and left messages but no return call.
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Loss:
$32

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Washington, District Of Columbia

Battery failed in 6 mos

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This battery is trash, wont hold a charge, wont charge while plugged in at times. You get what you pay for! Went and bought directly from Dell.
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User's recommendation: Manufacture only

Janet H Ulg

Do NOT contact this company to purchase anything as they will not respond.

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This company will not answer emails nor calls concerning returns. I shipped back a battery within the 3 required days, paying for that myself and found out they're simply sending it back to me. I was told by the Geek Squad that they would only install an EOM battery in my computer, as they'd seen others could wind up blowing it up. Pay attention to all the complaints as they're valid, STAY AWAY!!!
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Loss:
$82
Cons:
  • Will not answer emails nor returns calls on a battery i returned
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Teron Sze

Never use this company

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This company do not honour the guarantees
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Cons:
  • Poor return policy
A P Xwe

Poor customer service - contactability

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Updated by user Oct 28, 2019

update - promptly contacted by the company with 'ready for pickup" status and a location to fetch this item after I found my way to their email contact info and explained the issue. All good now. Initial impression of poor service was from lack of initial order receipt email and inability to contact through their chat or 1-800 number.

Original review Oct 25, 2019
Ordered on line . amount was charged but no confirmation email was ever received, no contact from vendor , only voice mail on the service telephone number. No response from supposed 'chat ' line. I feel like they have run away laughing with my money.....
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Loss:
$80
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Opel Lal

Inexperienced customer service

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I am sorry to say I am forced to take court action against your company as you refuse to replace my item even though the item is still under guarantee and have been returned.
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Loss:
$44
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Bobby W Tcw

Having a hard time inquiring about an exiting order

I made this order 09/04/2019 on line and you had me to use paypal which I did I just won't to know the status of this order Bobby Carter is my name My address is 14959 Seneca rd apt 53 Victorville Ca 92392 BDUS-C559DCFA4E3F Sincerely Bobby W Carter
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Loss:
$28
Pros:
  • Send product ordered
Cons:
  • Send refund
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

About

Summary

BattDepot is a seller that specializes in aftermarket batteries for laptops and notebook, digital cameras, camcorders, iPods and PDAs. The store was founded in 2004. Today, it's committed to providing quick delivery and high quality customer service. BattDepot sells its products in Australia, United Kingdom, New Zealand, Canada, Israel and many other countries. Products offered by the company are made with quality in mind. These batteries are made to provide a longer usage time. If you are looking for a battery for your device, BattDepot is ready to provide you with what you need.

BattDepot reviews and complaints

BattDepot is ranked 303 out of 898 in Gadgets and Accessories category

Payment Methods

MasterCard

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